You work for one of the finest companies in your line of work. You put your heart and soul into what you do. How can you teach your company’s leaders - your managers and supervisors - to have the same mindset? And how do you show people how to achieve a balance between what they personally want and treating the company’s clients and customers like royalty?

The purpose of this presentation is simple: to get you and your company’s leaders to a position with customers where they are so compelled by the company’s leadership, vision, and presence - that they love the company’s experience so much - that they don’t even think twice about coming back and referring your business to others.

It all starts with understanding that you likely have managers and supervisors who are your company’s best-kept secrets. If you want to compete in today’s market, you need to concentrate on customer service and client experience. In other words, the leaders in your company need to get out there and be unforgettable. In this presentation, Scott will show attendees how to savor connections with customers and clients - not merely survive those encounters.

He will be showing you and your team how to lead effectively by having absolute clarity about your workplace. Scott will also be teaching you how to stop reacting to customers and clients and, instead, participate in their success. This, in turn, creates authentic relationships with customers and clients that are so powerful, they turn into raving fans of your business.